We currently ship orders throughout the United States using USPS, UPS, or FedEx, depending on the selected shipping method and destination.

For international shipping, please see the International Shipping section below.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping address, package weight, and selected carrier service.

Orders of $150 or more qualify for free standard shipping via USPS.

Customers may choose other available shipping methods, including faster paid services, when offered at checkout.

Processing Time

Orders are typically processed within 1 business day after payment is confirmed.

Orders placed after the daily cutoff time, on weekends, or on holidays may begin processing on the next business day.

Delivery Times

Estimated delivery times are calculated at checkout and depend on the selected carrier, destination, and shipping service.

Carrier delivery estimates are provided for convenience and may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive tracking information when available.

Please allow time for the carrier tracking system to update after the shipment has been accepted.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged or Incorrect Shipments

Please inspect your order upon delivery.

If your shipment arrives damaged or you receive the wrong product, contact us promptly at hello@tengrishop.com with your order number and photos of the product and shipping packaging.

Please refer to our Refund Policy for information about return eligibility and refunds.

International Shipping

We welcome international orders.

While our online checkout currently processes orders within the United States, we can arrange shipping to customers in other countries upon request.

For international orders, please contact us at hello@tengrishop.com and include your destination country, products, and desired quantities.

Our team will review your request and provide available:

• international shipping options;
• estimated shipping costs and delivery times;
• payment options;
• any additional information required for your destination.

International shipping rates, customs duties, import taxes, and other destination-country charges may apply and are determined separately for each order.

We are actively expanding international availability and welcome inquiries from customers and partners worldwide.