Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Because we sell food products, returns are accepted only for unopened items with visible damage to the product packaging. The product must remain sealed, unused, and in its original packaging. Opened food products are not eligible for return.

To be eligible for a return, you must also provide the receipt or other proof of purchase.

To start a return, please contact us at hello@tengrishop.com. Returns must be sent to:

178 Route 59, Suite 305
Monsey, NY 10952
United States

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@tengrishop.com.

Damages and issues

Please inspect your order upon delivery. If the product arrives with visible damage to the unopened packaging, please contact us as soon as possible so that we can evaluate the issue.

Please include clear photos of:

  • the unopened product,
  • the visible damage,
  • and the shipping packaging, if applicable.

If you receive the wrong item, please contact us immediately so we can review the issue and make it right.

Exceptions / non-returnable items

Because our products are food products, opened or unsealed items cannot be returned.

Returns are only considered when the product remains unopened and there is visible damage to the packaging.

We also do not accept returns on sale items or gift cards.

Please contact us at hello@tengrishop.com if you have any questions about whether your item is eligible for return.

Exchanges

We do not offer direct exchanges for food products.

If an eligible unopened product with visible packaging damage is approved for return, you may place a new order separately.

Refunds

We will notify you once we have received and inspected your approved return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@tengrishop.com.